D862 Desk phone

Product Information

• IP desk phone D862 | Gunmetal and Black | PN 00004535
• Operating system: Linux
• Placement: Indoor,  desktop, or wall mounted¹

Dimensions and Weight

Dimensions (L × W × H, approx.)

• without foot stand: 210 mm × 243 mm × 45 mm
• with foot stand: 193 mm × 243 mm × 165 mm

Weight (approx.)

• with foot stand: 1.12 kg

Display and Indicators

TFT Liquid Crystal Display (LCD)

• Tiltable
• IPS panel
• True color
• Backlit
• Size (diagonal): 5.0″ (127 mm)
• Size (W × H): 110 mm × 62 mm
• Resolution: 1,280 × 720 pixels

13 LED Indicators

• Call status indication: 1 red LED
• Message waiting indication (MWI): 1 red LED
• Function key status indication: 8 multicolor LEDs
• Audio key status indication: 3 LEDs (1 red / 2 green)

Keypad and Function Keys

39 Hard Keys in Total

• 12 keys (standard ITU telephone keypad)
• 5-way navigation key
• 4 context-sensitive function keys
• Programmable function keys:
• 8 SmartLabel keys (with multicolor LED)
• Key mapping of up to 32 functions (8 keys × 4 pages)

5 Dedicated Audio Keys

• Mute (with red LED)
• Speakerphone (with green LED)
• Headset (with green LED)
• Volume + / - (rocker)

5 Dedicated Function Keys

• Cancel
• Message (with red LED)
• Transfer
• Hold
• Redial

Interfaces and Connections

Power Options

• Power over Ethernet (PoE): IEEE 802.3af, class 3, IEEE 802.3az3
• Power adapter1: 100 - 240 V AC, 50 - 60 Hz | 5 V DC (SELV), 2 A, 10 W

Wired Interfaces

• Power adapter: coaxial power connector (socket)

Network Connectivity

• 2 × RJ45-8P8C sockets (PC/NET) → Gigabit Ethernet (GbE)
• USB connectivity
• USB 2.0 type A port

Corded Handset

• RJ9-4P4C socket

Headset

• RJ9-4P4C socket
• EHS adapter:1 RJ12-6P6C socket

Sensors

• Hook switch sensor

Audio Devices, Codecs and Features

Casing Microphone and Speaker

• 2 dedicated microphones
• Frequency range: 100 Hz - 8.0 kHz
• Speakerphone mode: Full duplex, HD audio

Corded Handset: Microphone and Earpiece

• Frequency range: 150 Hz - 8.0 kHz
• Noise cancellation
• HD audio
• Hearing aid compatible (HAC)

Audio Codecs

• G.711 (A-law, μ-law)
• G.722
• G.723.1
• G.726
• G.729
• Opus

Dual-Tone Multi-Frequency Signaling (DTMF / RFC2833):

• SIP-INFO, in-band, out-of-band

Related Features

• Comfort Noise Generator (CNG)
• Voice Activity Detection (VAD)
• Audio response time
• Adaptive jitter buffer
• Packet loss concealment (PLC)

User Interfaces and Setup

Configuration and Setup via Menu-Driven Web User Interface (WUI)

• Visual and functional UX based re-design (phone manager)
• Password-protected login
• Secure web server/client (HTTPS)

Configuration and Setup via Menu-Driven Phone User Interface (PUI)

• Automatic configuration via provisioning
• Loading of settings and firmware via HTTP, HTTPS, TFTP
• Supported DHCP provisioning options 43 / 60 / 66 / 67
• Secure Redirection And Provisioning Service (SRAPS) support
• Remote management via TR-069 / TR-069 Annex G (TR-111) / TR-369
• Plug & Play (PnP) support

Localization

• Languages
• Time zone
• Dial tone

Diagnostic

• SIP / PCAP trace
• Syslog

Related features

• Dual firmware partition

Networking Technologies and Protocols

Network Technologies

• OpenVPN
• VLAN (IEEE 802.1q)

VoIP Related Protocols and Techniques

• SIP, SDP, RTP, RTCP, RTCP-XR, SIP REFER method (RFC 3515), rport (RFC 3581), ENUM, ICE, STUN

Secure VoIP Protocols

• SIPS (SIP over TLS), SRTP, SRTCP

Network Protocols

• IPv4 / IPv6 (dual stack), DHCP, NTP, LDAP, LLDP-MED, HTTP, TFTP, L2TP

Secure Network Protocols

• TLS V1.3 incl. ciphers (forward secret & authenticated), HTTPS, IEEE 802.1X (EAP-TLS - RFC 5216)

Remote Management Protocols

• TR-069, TR-069 Annex G (formerly TR-111), TR-369 (USP)

Directory Support and Call Features

• 8 SIP identities / accounts
• Up to 8 simultaneous calls

Directory Support

• LDAP (server-based directory)
• Local directory with up to 10,000 entries
• Import/export phone book (CSV, XML)
• XML phonebook support

Outgoing Call Features

• Speed dialing via function keys
• Speed dialing
• URL dialing
• Local dial plan
• Redial (via dialled calls list)
• Automatic redial on busy
• Caller identification (CLIP)
• Calling Line Identification Restriction (CLIR)
• Call completion (busy/unreachable)²
• Intercom
• Multicast paging

Incoming Call Features

• Call waiting/swapping
• Auto answer
• Call diversion
• Call barring / blocking: deny list, dynamic central blacklist check², anonymous calls, Do Not Disturb (DND) mode

Connected Call Features

• Mute microphone
• Hold
• Music on hold²
• Blind call transfer
• Attended call transfer
• 4+1 local conferencing
• Call park / unpark²
• Client Matter Code (CMC)²

Related Features

• Call history lists of missed, received, dialed, rejected, and deflected calls
• Extension monitoring (Busy lamp field), call pickup²

Environmental Conditions

• Operating ambient temperature: 0 °C - +35 °C
• Nonoperating (storage) temperature: -10 °C - +45 °C
• Humidity (non-condensing): 5 % - 95 %

Package Contents

• IP desk phone D862
• Foot stand
• Corded handset
• Ethernet cable: 1.5 m
• Quick Installation Guide
• GNU General Public License

Snom Accessories and Compatible Devices

• PoE injector: A5E (PN 00004679)
• Power adapter: Snom 10W PSU (PN 00004570)
• Expansion module: D8C (PN 00004562)
• Wall mount kit: D8 WM (PN 00004544)
• Corded wideband handset: D8 WB receiver (PN 00004561)
• EHS adapter: EHS Advanced 2.0 (PN 00002362)

Wired Headset via RJ9

• Binaural: A310D (PN 00004626)
• Monaural: A100M (PN 00004341), A310M (PN 00004624)

Wired Headset via USB

• Binaural:  A330D (PN 00004598)
• Monaural: A330M (PN 00004597)

• DECT headset via RJ9 / USB: A170C (PN 00004733)
• BT headset via Bluetooth dongle: A350M (PN 00004658)
• Wireless conference speakerphone (USB): C300 (PN 00004584)

Interoperability

1. 
   

   1: Available separately

   2: If supported by PBX

   3: Optional via software