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Shipping information

Shipping information

We at VTech Communications, Inc. (“VTech”, “Snom”, “our”, “we” or “us”) will ship VTech and/or Snom branded-product (“Product”) via standard ground or expedited shipping service. Shipping and handling charges will apply depending on the size of your order, the weight of the items ordered, and whether you choose standard ground or expedited service.

Orders are shipped by VTech within 1 to 2 business days from receipt of a completed order. A "completed order" is received on the date that we receive all information needed to process your order.

Total shipping time from receipt of a completed order is 3 to 7 business days for shipment via standard, and 1 to 3 business days for shipment via expedited shipping service.

We will ship to virtually any address within the United States, excluding Puerto Rico and the U.S. Virgin Islands. Alaska and Hawaii orders can only be shipped via expedited service. We can not ship to P.O. Boxes, APO/FPO addresses, or to Canada or Guam. (For shipping to Canada visit

Shipping and handling charges on all orders shall be calculated at VTech 's discretion. We reserve the right to place a hold on processing any order until such time as a customer service representative: 1) contacts the customer to confirm that the customer has completed the order as intended, and 2) notifies the customer of the appropriate shipping and handling charges. Please note that shipping and handling charges may be greater than the amount initially quoted on our website. Once we notifiy the customer of the revised shipping and handling charges, the customer shall have the right to accept the charges or cancel the order. We shall not consider the order completed until the customer accepts the revised shipping and handling charges.

VTech Communications, Inc. will not be subject to any damages, including direct, indirect, or consequential damages, as a result of its failure to ship within the foregoing time frames.